Last updated: May 2026
At La Mama Boutique, we want your order to reach you safely and on time. Please read our shipping policy carefully before placing your order.
1. Delivery Area
We currently deliver within South Africa only. We do not offer international shipping at this time.
2. Processing Time
Orders are processed within 1–2 business days after payment is confirmed. Orders placed over weekends or on public holidays will be processed on the next business day.
You will receive an order confirmation email once your order has been placed, and a shipping notification with tracking details once your order has been dispatched.
3. Delivery Time
Once dispatched, estimated delivery times are:
| Location | Estimated Delivery Time |
|---|---|
| Major cities (JHB, CPT, DBN, PTA) | 2–3 business days |
| Other urban areas | 3–5 business days |
| Rural and remote areas | 5–7 business days |
These are estimates only. Delivery times may vary due to courier capacity, public holidays, or factors beyond our control.
4. Shipping Fees
Shipping fees are calculated at checkout based on your delivery address and order size.
| Order Value | Shipping Fee |
|---|---|
| Orders under R500 | |
| Orders R500 and above |
We will confirm shipping fees before you complete payment.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this to track your delivery through the courier’s website.
6. Delivery Address
Please ensure your delivery address is correct at the time of placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.
If you need to update your address after placing an order, contact us immediately at store@la-mama.co.za — we will do our best to assist before the order is dispatched.
7. Failed Deliveries
If a delivery attempt is unsuccessful (e.g. no one available to receive the parcel), the courier will typically leave a notification. It is your responsibility to follow up with the courier to arrange redelivery or collection.
If an order is returned to us due to a failed delivery, we will contact you to arrange reshipment. Additional shipping fees may apply.
8. Damaged in Transit
If your order arrives damaged, please take photos immediately and contact us within 48 hours of delivery at [insert email] with your order number and photos. We will work with you to resolve the issue.
9. Lost Parcels
In the unlikely event that your parcel is lost in transit, please contact us and we will investigate with the courier on your behalf. We are not liable for parcels lost due to incorrect addresses provided at checkout.
Contact Us
For any shipping queries, please contact us at:
La Mama Boutique
Email: store@la-mama.co.za
Phone: +27 83 415 2731